By accessing or purchasing from Kiyara London, you agree to be bound by our Terms & Conditions, including our policies on pricing, payments, shipping, refunds, warranty, and buy-back. All product descriptions, images, and prices are subject to change without prior notice. While we strive for accuracy, slight variations in colour, size, or finish may occur due to handcrafted processes and display settings. Kiyara London reserves the right to refuse or cancel orders, limit quantities, and update these terms at any time. Continued use of our website constitutes acceptance of any revised Terms & Conditions.
1. General
Kiyara London reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.
2. Product Information
All jewellery displayed on the website is described as accurately as possible. However, due to the handcrafted nature of our pieces and differences in screen displays, slight variations in colour, size, texture, or finish may occur. Such variations do not constitute defects.
3. Pricing & Payments
All prices are listed in Sri Lankan Rupees (LKR) unless stated otherwise. Prices are subject to change without notice. Full payment must be made at the time of purchase. Kiyara London reserves the right to cancel or refuse any order at its discretion.
4. Orders & Acceptance
An order confirmation does not guarantee acceptance. Orders are considered accepted only after payment verification and dispatch confirmation. We reserve the right to limit quantities, refuse service, or cancel orders suspected of fraud or misuse.
5. Shipping & Delivery
Orders are processed and shipped according to our Shipping Policy. Delivery timelines are estimates and may vary due to external factors. Kiyara London is not responsible for delays caused by courier services, customs, or unforeseen circumstances.
6. Returns, Exchanges & Buy-Back
All returns, exchanges, refunds, and buy-back requests are governed by our Refund & Buy-Back Policy. Cash refunds are not offered. Custom-made jewellery is non-refundable, non-exchangeable, and not eligible for buy-back.
7. Warranty
Jewellery purchases are covered under our Warranty Policy. Warranty coverage applies only to manufacturing defects and does not include normal wear and tear, misuse, or third-party alterations.
8. Intellectual Property
All content on this website, including images, designs, logos, text, and trademarks, is the property of Kiyara London and may not be copied, reproduced, or used without prior written consent.
9. Limitation of Liability
Kiyara London shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability, if any, shall not exceed the amount paid for the purchased item.
10. User Responsibilities
Customers are responsible for providing accurate personal, delivery, and payment information. Kiyara London is not liable for delays or losses caused by incorrect information provided by the customer.
11. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of Sri Lankan courts.
